Refunds & Cancellations

1. Refunds & Cancellations

If you are not satisfied with a Product that you purchased, you are eligible for a full refund of amounts paid for that Product, provided that you: email our Client Concierge Service at concierge@coachingevolution.org, no later than fifteen (15) days following the date of purchase, requesting a refund, stating the reason for your request. Notwithstanding the foregoing, certain Product purchases may not be eligible for refund or might be subject to satisfaction of additional or different criteria, if and to the extent we so provide on the applicable Site(s). If you receive a refund for a Product, you will have no further right to use that Product. We will have the sole discretion to determine whether you satisfy the eligibility criteria for a refund. For the avoidance of doubt, unless you are eligible to receive a refund, as provided herein, your obligation to continue to make all monthly payments with respect to a purchase shall remain in effect, notwithstanding the cancellation or termination of the applicable license for such Product.

For the avoidance of doubt, refunds cannot be applied and thus are not applicable, in the case that you choose to pay your purchase (s) in monthly instalments.

1.1. Refunds for Coaching services & e-products

Due to the nature of the specific products, no refund is offered for coaching services, whether described as, but not limited to, 1-0-1 coaching, group coaching, e-coaching, blended coaching, e-book, and e-product.

1.1.1 Cancellation of Coaching Services

Prior to the purchase of personal coaching services, the validity of the Consumer’s choice is determined through a complimentary 30-minute call with the Coach. The Consumer may reschedule the session within a period of thirty (30) days from the date of purchase, but cannot cancel nor request a refund, except in a proven case of force majeure.

1.2 Refunds for short Online Courses & Webinars

You need to make sure to understand the nature of the Product(s) (see below) for which there is no refund and enter the purchase date in your calendar if you feel you might need to cancel your booking for the live webinar which you purchased.

1.2.1 Short online courses (no live interaction)

Due to the nature of the Products, no product cancellation or refund is offered for short online courses. Access to these is allowed (with the exception of the presence of technological problems outside the power of the Product) to the Consumer almost immediately following the time of purchase.

1.2.2 Webinars (live or recorded and scheduled for a future date)

§  Cancellations received within 15 days of booking your place on the webinar will receive a full refund.

§  Cancellations received after the 15-day cancellation period and earlier than 15 days before the start date of the webinar will receive a refund of any fees paid minus the administrative fees calculated during the process.

§  Cancellations received after the 15-day cancellation period and later than 15 days before the date of the webinar will not be eligible for a refund. For example, webinars scheduled to take place 30 days after the purchase date are not eligible for a refund.

1.3 Cancellations

To cancel a webinar booking, you must inform us by emailing the Client Concierge Service at concierge@coachingevolution.org. In this email you must clearly state your intention to cancel the booking. To meet the cancellation deadline, it is sufficient for you to send your communication (email) concerning exercising the right to cancel before the cancellation period has expired.